I have a problem unlocking my in-app purchase

To buy any of our App Template Packs you will need to:  1) enable an internet connection on your device, 2) be logged into an iTunes Account with a valid credit card, 3) enable in-app purchases on your device:

  • iOS 12: Settings > Screen Time > Content and Privacy Restrictions > iTunes and Appstore Purchases
  • iOS 11 or lower: Settings > General > Restrictions > Switch on In-App purchases.

INSTALLING ON A NEW DEVICE

If you have made a purchase, then deleted the app and reinstalled it again – press the ‘Shop’ button on the home screen and then press the ‘Restore Purchases’ button.

UNLOCKING FOR THE FIRST TIME

When you make a purchase and unlock the app for the first time, there is sometimes a glitch which shows the locks flickering when you scroll the templates. The templates will actually be unlocked, but appear still locked.

Please clear the app from memory by tapping on your device home button twice, and close Icongraph down. Re-open the app and from now on the lock icons should not appear.