Frequently Asked Questions.

If you have a question about our apps, you’ve come to the right place. Many commonly asked questions about our infographics and logo templates are answered below:

Icongraph help

What is Icongraph?

Icongraph is a mobile app for making infographic charts and slides on your iPhone and iPad. It is designed to export HD images for presentations, websites and social media. It’s a unique design tool and free to download infographic maker.

What are infographics used for?

Infographics are a visual way to display data and statistics so that a subject is easier to understand. Icongraph includes a variety of chart templates and a huge icon library (2000+) to get your message across. A powerful infographic is a great asset to a presentation, marketing pitch or social media campaign.

Who is Icongraph aimed at?

Icongraph is primarily aimed at non-designers who can’t use Adobe Photoshop or Adobe Illustrator. The app is perfect for small business owners, marketers, and people in the charity sector who have little or no design budget. Our infographic packs start at as little as $4.99 and will save you hours of time.

How do I use Icongraph's infographics with Powerpoint or other presentation software?

Icongraph generates High-Resolution PNG files to your Apple device’s Photo Gallery. If you are using the Powerpoint app on your mobile or tablet, you can import the images into the app. If you use Powerpoint on your PC or laptop, you will need to transfer them to your computer through iTunes, email or Bluetooth. The exported images are landscape (16:9) Ratio.

Is there a desktop version of Icongraph?

We are planning to release a Desktop version for Apple Macs at first. Please follow us on Facebook and Twitter for updates.

Is Icongraph available for Android devices?

Currently an Android version is not planned, but feel free to contact us with your interest. Please follow us on Facebook and Twitter for updates.

Can I save my charts and designs to edit them later?

Currently no – the Icongraph app for iOS is a fairly simple infographic design software for creating infographics quickly and affordably on iPhone and iPad. We would need investment to rebuild the app to have this functionality. Please contact us if you see potential in the product.

How do I find the right icons for my design?

To load the icon library, go to any template that uses icons, such as the ‘Giving Poster’ and tap the icon on the canvas. A pop up box will appear. Tap the ‘book’ symbol to load the library. At the top – Tap the ‘Search’ button and type in your search query. If no icon appears to suit your design, try tapping the ‘Categories’ button. Try looking in one or more category for a suitable icon.

Can I suggest icons to include in the app?

Yes! Please use our contact form in the feedback page. Most icons can be sourced. We like hearing about how you’re using the app and what industry / icon subject we might be missing.

How do I unlock an in-app purchase?

To buy any of our App Template Packs you will need to: 1) enable an internet connection on your device, 2) be logged into an iTunes Account with a valid credit card, 3) enable in-app purchases on your device (Settings > General > Restrictions > Switch on In-App purchases). If you have made a purchase, then deleted the app and reinstalled it again – press the ‘Shop’ button on the home screen and then press the ‘Restore Purchases’ button.

I bought a template pack but it is locked on a new device.

If you have installed Icongraph on a new Apple device, you’ll need to unlock your in-app purchase. Press the ‘Shop’ button on the home screen > press the ‘Restore Purchases’ button while connected to wi-fi.

Can I cancel my in-app purchase?

All disputes pertaining to in-app purchases and refunds are handled by Apple’s terms and conditions. App developers cannot issue refunds. Please check the details in your Apple email receipt and contact them.

How do I turn off the Icongraph watermark logo?

If you purchase any of the Designs, Charts or Map Template Packs the watermark logo will be hidden automatically.

Logo 7 help

What is Logo 7 - Pro Logo Maker

Logo 7 is a minimalist Logo Maker app for Apple and Android devices. Logo 7 has been made ultra simple, yet it packs advanced tools for composing icons and text precisely. We believe it’s one of the most easy to use logo makers out there.
Stay tuned for new features, templates and innovations coming up. Please leave your comments in an App Store review!

What is the difference between Logo 7 and Icongraph

Canvas
The main difference between Icongraph and Logo 7? Whereas Icongraph uses a variety of fixed template layouts, Logo 7 uses a ‘free to design’ square canvas – so as a result it’s perfect for making logos and Instagram posts. Stay tuned for our ready-made logo templates coming soon.

Icons
With Logo 7 you can add infinite icons to make up your logo design. Logo 7 also has more geometric shapes and graphic symbols suited to logo design. And don’t forget our unique and original alphabet letters too!

Logo 7 images won’t save onto my iPhone / iPad

Problems with saving images to your iPhone or iPad can occur when the app is used on a device for the first time. When the Apple prompt appears, asking if you want to allow images, press OK. The Image is saved to iOS’s Photo stream.

For first time use, the image needs to be saved TWICE. Once set up, it will work fine.
If you have disabled images:
iOS 11: Settings > Logo 7 app > Allow Photos
iOS 12: Settings > Screen Time > Content and Privacy Restrictions
For further problems, please try clearing the app from memory or restarting your iOS device.

I have a problem unlocking an in-app purchase

To buy any of our App Template Packs you will need to: 1) enable an internet connection on your device, 2) be logged into an iTunes Account with a valid credit card, 3) enable in-app purchases on your device:
iOS 12: Settings > Screen Time > Content and Privacy Restrictions > iTunes and Appstore Purchases
iOS 11 or lower: Settings > General > Restrictions > Switch on In-App purchases.


INSTALLING THE APP ON A NEW DEVICE
If you have made a purchase, then deleted the app and reinstalled it again – press the ‘Shop’ button on the home screen and then press the ‘Restore Purchases’ button.


UNLOCKING THE PRO VERSION FOR THE FIRST TIME
When you make a purchase and unlock the app for the first time, there is sometimes a glitch which shows the locks flickering when you scroll the templates. The templates will actually be unlocked, but appear still locked. Please clear the app from memory by tapping on your device home button twice, and close Logo 7 down. Re-open the app and from now on the lock icons should not appear.

Can I cancel my in-app purchase?

All disputes pertaining to in-app purchases and refunds are handled by Apple’s terms and conditions. App developers cannot issue refunds. Please check the details in your Apple email receipt and contact them.

Still have questions?